Posts Categorized: News

Introducing Crusader Caravans

Welcome Crusader Caravans

Crusader Caravans to Houlihan’s Caravan & RV Centre. Crusader have been the front runners in design and quality. With a strong customer following together with great back up, we are very excited to start this journey with Crusader and welcome all to come and inspect their fantastic range at the upcoming Albury show on the 13th – 15th April.

Crusader Caravans is owned and operated by Serge Valentino in conjunction with Michael Paidoussis – of Mawson Group, Crusader are set for big things in the future.

Heading the sales and marketing department we have Max Mayo, formally of Avida, Max brings with him a wealth of knowledge from the industry which we can all learn from.

Crusader Caravans Range

Crusader Caravans offer a wide range of vans from the entry level Weekend Warrior to the luxury Manhattan Range.

Crusader Caravans

Crusader Caravans QUALITY

Crusader Caravans is proud to offer their Quality Assurance Program that follows your caravan right through the manufacturing process to the day you take delivery. Ensuring every caravan meets our stringent quality control standards in construction, fit out, durability and toughness.

  • Customer plans are signed by you
  • A quality gate signoff occurs at each build stage
  • The final factory quality assurance signoff
  • Each caravan is tested in our monsoon water test facility
  • Every caravan is accurately weighed
  • A final independent ‘white glove’ inspection occurs
  • A dispatch checklist completed and signed
  • The dealer completes a pre-delivery checklist
  • The customer signs the handover checklist

All our suppliers are checked to ensure they have excellent quality control systems in place and all components are checked on arrival at the factory with particular focus on the chassis.

WARRANTY

So confident are we that our caravans will stand the test of time, Crusader offers a two-year factory backed national warranty on every single one of our 2018 model year caravans and a 10 year warranty on our drawers hinges and cupboard struts.

Warranty

Warranty

Each Crusader caravan undergoes stringent quality checks all the way through the manufacturing process and delivery to you to ensure a trouble free and enjoyable caravanning experience. However should an issue arise, the Crusader factory warranty and our dealer network are here to assist.

Crusader manufactures the body of the caravan and the furniture and ensures that all systems relating to electrical, plumbing and gas supply are installed correctly. The workmanship carried out by Crusader is second to none.

Crusader warrants the items we manufacture. Each supplier warrants major components such as the appliances and the chassis separately as they have the expertise in relation to their products.

Caravans are complex as they incorporate a number of major items provided by other manufacturers with the skill set to design and manufacture those items. Chassis, suspensions, televisions and refrigerators for instance are manufactured separately and carry their own warranties. Crusader installs every item in accordance with the respective manufacturer’s instructions.

Your warranty commences on the day you receive your new caravan and in the event that you require assistance, all warranty repair work that has been approved by Crusader and carried out by an authorised repairer is free of charge to you.

To expedite a successful outcome where assistance is required, your first contact should be your selling dealer who will advise you on your course of action. You can contact the factory by completing a Warranty Claim Form in detail and with photographs attached, forwarding it to warranties@crusadercaravans.com.au . You will be contacted promptly during business hours by our Customer Relations team.

Our warranty conditions do not cover abnormal wear and tear so you should ensure that your caravan is used only for the purpose intended. We do not manufacture off road caravans in the true sense of towing caravans across extremely rugged and testing country. Crusader caravans are termed multi-terrain, describing road conditions as paved or where they are unpaved, the roads are reasonably graded and suitable for most types of caravans.

 


2017 Border Caravan and Camping Expo

Last year at the Border Caravan and Camping Expo, Katie and Macca got talking about the  Comet teardrop. Designed to be everything you need to hit the road for a weekend or an extended holiday adventure. www.hcrv.com.au

Border Caravan and Camping Expo

The Comet was designed with small cars in mind. Most 4 cylinder vehicles out there will be able to tow this beauty with ease. Hitch up and go without the need for a brand new 4WD. http://www.hcrv.com.au/product/2018-mars-rear-fold-hard-floor-extremo/

Did we mention it is comfortable inside? Your living room with full entertainment system converts into a Queen size bed in minutes or you can leave it permanently made. How convenient is that?
  • Lounge and Dining Area
  • Quick Conversion to Queen Bed
  • Complete Entertainment System

Border Caravan and Camping Expo

The Border Caravan and Camping Expo was a great opportunity to showcase the wide range of campers Mars has on offer. From the entry lever soft floor campers to the full off road forward fold camper. Fully off-road capable by design, the Spirit Deluxe will follow you to the centre, or around Australia and back. You name it and the Spirit Deluxe will be right behind you.

  • Independent Suspension
  • 6 Stud 16″ Tires + Twin Spares
  • High Ground Clearance
Border caravan and Camping Expo

Warranty

Mars Campers warrants that, subject to the limitations and exclusions below, all parts of our manufacture or assembly of the Camper Trailer are free from defects in material and workmanship for a period of;
Mars extended warranty on Chassis and draw-bar, 5 years. (The extended 5 years draw-bar and chassis warranty applies to trailers delivered as of May 2015 on wards) https://marscampers.com.au/contact/

Tent and trailer, 12 months.
Zips, seams, mesh, canvas, etc are covered in the case of faulty manufacture, but not in the case of accidental damage, wear and tear or misuse and abuse.

Your Mars Camper Trailer comes with guarantees that cannot be excluded under the Australian Consumer Law. The benefits within our Warranty are in addition to other rights and remedies under the Australian Consumer Law in relation to this product.