Introducing Crusader Caravans

Welcome Crusader Caravans

Crusader have been the front runners in design and quality.

With a strong customer following together with great back up, we are very excited to start this journey with Crusader and welcome all to come and inspect their fantastic range at the upcoming Albury show on the 13th – 15th April.

Crusader Caravans is owned and operated by Serge Valentino in conjunction with Michael Paidoussis – of Mawson Group, Crusader are set for big things in the future.

Heading the sales and marketing department we have Max Mayo, formally of Avida, Max brings with him a wealth of knowledge from the industry which we can all learn from.

Crusader Caravans Range

Crusader Caravans offer a wide range of vans from the entry level Weekend Warrior to the luxury Manhattan Range.

QUALITY

Crusader Caravans is proud to offer their Quality Assurance Program that follows your caravan right through the manufacturing process to the day you take delivery.

Ensuring every caravan meets our stringent quality control standards in construction, fit out, durability and toughness.

A quality gate signoff occurs at each build stage.

The final factory quality assurance signoff.

Each caravan is tested in our monsoon water test facility.

Every caravan is accurately weighed.

A final independent ‘white glove’ inspection occurs.

A dispatch checklist completed and signed.

The dealer completes a pre-delivery checklist.

The customer signs the handover checklist.

All suppliers are checked to ensure they have excellent quality control systems in place and all components are checked on arrival at the factory with particular focus on the chassis.

WARRANTY

So confident are we that our caravans will stand the test of time.

Crusader offers a two-year factory backed national warranty on every single one of our 2018 model year caravans and a 10 year warranty on our drawers hinges and cupboard struts.

Each Crusader caravan undergoes stringent quality checks all the way through the manufacturing process and delivery to you to ensure a trouble free and enjoyable caravanning experience.

However should an issue arise, the Crusader factory warranty and our dealer network are here to assist.

Crusader manufactures the body of the caravan and the furniture and ensures that all systems relating to electrical, plumbing and gas supply are installed correctly. 

The workmanship carried out by Crusader is second to none.

Crusader warrants the items we manufacture. Each supplier warrants major components such as the appliances and the chassis separately as they have the expertise in relation to their products.

Caravans are complex as they incorporate a number of major items provided by other manufacturers with the skill set to design and manufacture those items. 

Chassis, suspensions, televisions and refrigerators for instance are manufactured separately and carry their own warranties. 

Crusader installs every item in accordance with the respective manufacturer’s instructions.

Your warranty commences on the day you receive your new caravan and in the event that you require assistance, all warranty repair work that has been approved by Crusader and carried out by an authorised repairer is free of charge to you.

To expedite a successful outcome where assistance is required, your first contact should be your selling dealer who will advise you on your course of action. You can contact the factory by completing a Warranty Claim Form in detail and with photographs attached, forwarding it to warranties@crusadercaravans.com.au . You will be contacted promptly during business hours by our Customer Relations team.

Our warranty conditions do not cover abnormal wear and tear so you should ensure that your caravan is used only for the purpose intended. We do not manufacture off road caravans in the true sense of towing caravans across extremely rugged and testing country. 

Crusader caravans are termed multi-terrain, describing road conditions as paved or where they are unpaved, the roads are reasonably graded and suitable for most types of caravans.